Job Summary:

The Customer Support Coordinator plays a key role in ensuring exceptional customer experiences by managing support operations, resolving inquiries, and coordinating communication between customers and internal teams. This role requires strong organizational skills, attention to detail, and a customer-first mindset.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone, email, and chat.
• Monitor and manage support ticket queues to ensure timely resolution.
• Coordinate with internal departments (e.g., Sales, Technical Support, Logistics) to resolve customer issues.
• Maintain accurate records of customer interactions and feedback in CRM systems.
• Identify recurring issues and escalate them to appropriate teams for resolution.
• Assist in developing and updating support documentation and FAQs.
• Track and report on customer service metrics and KPIs.
• Support onboarding and training of new customer support team members.
• Ensure compliance with company policies and service standards.

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree preferred.
• 2+ years of experience in customer service or support coordination.
• Excellent verbal and written communication skills.
• Proficiency in CRM and support ticketing systems (e.g., Zendesk, Salesforce).
• Strong problem-solving and multitasking abilities.
• Ability to work independently and as part of a team.
• Empathy and patience when dealing with customers.

Preferred Skills:

• Experience in a fast-paced, customer-facing environment.
• Familiarity with data analysis and reporting tools.
• Bilingual abilities are a plus.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.